bgn88 Privacy Policy

When you register an account, use the bgn88 platform, or interact with our customer support team, we may collect the following categories of personal data:

Identity & Contact Information

• Full legal name as it appears on your government-issued identity document
• Date of birth (required for mandatory age verification — 18+ only)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode
• Email address and/or mobile phone number used for account registration
• Copies of identity documents submitted for KYC verification (National ID Card, passport, driving licence)

Financial Information

• Mobile wallet account numbers associated with bKash, Nagad, Rocket, and Upay transactions
• Bank account details where Dutch-Bangla Bank (DBBL) or other bank transfer methods are used
• Partial card details (last four digits and card type) for Visa and Mastercard transactions
• Transaction history including deposit amounts, withdrawal requests, and dates in Bangladeshi Taka (৳)

Technical & Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on the platform, game sessions played, and bet history
• Login timestamps, session durations, and geographic location data derived from your IP address
• Referral source (how you arrived at bgn88 — e.g., direct, search engine, or affiliate link)

Communications Data

• Records of live chat conversations, support emails, and complaint correspondence with bgn88 staff
• Responses to surveys, promotions, or feedback requests where you choose to participate

bgn88 processes your personal data on one or more of the following legal bases: performance of a contract with you (operating your account), compliance with a legal obligation, legitimate business interest, or your explicit consent where required. The specific purposes for which we use your data are as follows:

Account Management & Service Delivery

• Creating and maintaining your bgn88 account, including verifying your identity and age (18+ requirement)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard in Bangladeshi Taka (৳)
• Settling bets across cricket, football, kabaddi, slots, live casino, and other markets
• Providing customer support across live chat and email channels

Security & Fraud Prevention

• Detecting and preventing fraudulent account registrations, bonus abuse, and money laundering activity
• Monitoring for multiple-account violations and banned player re-registrations
• Verifying that payment methods belong to the registered account holder
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) requirements under our international operating standards

Platform Improvement & Analytics

• Analysing usage patterns to improve site performance, game selection, and user experience
• Running A/B tests on interface features to identify the most player-friendly design choices
• Generating anonymised aggregate statistics about platform usage (no individual player can be identified from these reports)

Marketing & Promotions

Where you have given your consent, or where bgn88 has a legitimate interest in communicating relevant offers, we may use your contact details to send promotional messages about bonuses, free bets, seasonal promotions (including BPL, IPL, Eid, and Pohela Boishakh offers), and new game launches. You may opt out of marketing communications at any time via your account settings or by contacting our support team.

Responsible Gaming

bgn88 uses behavioural data — including session duration, betting frequency, and deposit patterns — to identify players who may be exhibiting signs of problem gambling. Where such indicators are identified, bgn88 may proactively reach out to the player with responsible gaming resources and may enforce deposit limits or cooling-off periods in line with our Responsible Gaming policy.

In the course of providing our services, bgn88 may share your personal data with the following categories of third party. All third-party processors are contractually bound to handle your data securely, use it only for the specified purpose, and not retain it beyond the agreed period.

Payment Service Providers

To process your deposits and withdrawals, bgn88 transmits necessary transaction data to your chosen payment provider. For mobile wallet transactions (bKash, Nagad, Rocket, Upay), this data is limited to the transaction amount, date, and reference identifier. For card transactions (Visa, Mastercard), payment data is handled directly by the card processor — bgn88 does not receive or store full card numbers.

Game Software Providers

To deliver casino games and live dealer services, bgn88 integrates with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a session token and account identifier when you launch a game. They do not receive your full name, address, or payment details unless specifically required for their own regulatory compliance obligations. Game providers operate under their own privacy policies and data protection standards.

Identity Verification Services

Where required for KYC verification, bgn88 may share identity document images and biographical data with a third-party identity verification service. This sharing is limited to the minimum data necessary to complete the verification check and is performed over encrypted channels.

Analytics & Performance Providers

bgn88 uses analytics tools to monitor site performance and identify technical issues. These tools may collect anonymised technical data including page load times, error rates, and aggregated usage statistics. No personally identifiable information is included in analytics reports shared with third-party analytics providers.

Legal & Regulatory Disclosure

bgn88 may be required by law, court order, or regulatory authority to disclose personal data relating to specific player accounts. In such cases, bgn88 will comply with its legal obligations and will disclose only the minimum data required. Where legally permitted, bgn88 will notify the affected player prior to any such disclosure.

A cookie is a small text file stored on your device by your browser when you visit a website. bgn88 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). The following table describes the categories of cookies used on the bgn88 platform.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or selectively block cookies from specific domains. Please note that disabling essential or security cookies will significantly impair the functionality of the bgn88 platform and may prevent you from logging in or completing transactions. Instructions for managing cookies can be found in your browser's help documentation.

Local Storage & Fingerprinting

In addition to cookies, bgn88 may use browser local storage to persist session state data, and may employ device fingerprinting techniques (combining browser, device, and network characteristics) strictly for fraud detection and multi-account prevention purposes. No fingerprinting data is used for advertising or shared with advertising networks.

The security of your personal data is a core operational priority at bgn88. We employ a layered security architecture that includes the following measures:

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. The bgn88 platform operates exclusively over HTTPS.
• Data encryption at rest: Sensitive data fields — including identity document images, payment identifiers, and account credentials — are encrypted at rest using AES-256 encryption.
• Access controls: Personal data is accessible only to bgn88 staff and systems that have a legitimate operational need for it. Role-based access controls limit which employees can view which categories of data. All internal access is logged and audited.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. bgn88 staff cannot view or retrieve your password in plain text — this is why we ask you to use the "forgot password" flow rather than contacting support for password recovery.
• Fraud monitoring systems: Real-time automated monitoring systems flag unusual account activity, login anomalies, and suspicious transaction patterns for review by the bgn88 security team.

Data Retention Periods

bgn88 retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by our legal obligations. The following general retention guidelines apply:

When a retention period expires, data is securely deleted or irreversibly anonymised. bgn88 conducts periodic data audits to ensure retention schedules are adhered to.

The following rights are available to all registered bgn88 players. To exercise any of these rights, contact our support team via live chat from your account page or by emailing [email protected]. We will acknowledge your request within one (1) business day and aim to fulfil it within five (5) business days, subject to the complexity of the request and any legal constraints.

Limitations on Erasure Requests

Please note that the right to erasure is not absolute. bgn88 is required by its international operating standards to retain certain categories of personal data — particularly KYC identity documents and financial transaction records — for defined periods after account closure (see Section 5 for retention schedules). Where bgn88 is legally obligated to retain data, an erasure request for that data will be declined for the duration of the legal retention period, after which the data will be deleted as per the standard schedule.

Additionally, where a player account has been closed due to suspected fraud, money laundering, or Terms violation, bgn88 may retain relevant data beyond standard retention periods for the purposes of ongoing investigation, legal proceedings, or regulatory reporting.

The bgn88 platform is strictly for adults aged 18 and above. We take our obligations with respect to underage protection extremely seriously and have put in place the following safeguards:

• All new accounts require confirmation at registration that the player is 18 years of age or older.
• Mandatory KYC age verification — using government-issued identity documents — is required before any withdrawal is processed and may be triggered at any earlier point at bgn88's discretion.
• Where bgn88 discovers or has reasonable grounds to suspect that an account has been registered by or on behalf of a person under the age of 18, the account will be immediately suspended, all activity on the account will be voided, and any deposited funds will be returned to the original payment method following a review.
• bgn88 will not knowingly retain personal data relating to an identified underage registration beyond the period necessary to complete the account closure and refund process.

This Privacy Policy was last updated on 1 January 2026 and is effective from that date. bgn88 reserves the right to amend this policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Any material changes to this policy — defined as changes that affect how we use your personal data in a way that may have a significant impact on your privacy — will be communicated to you via your registered email address at least seven (7) days before the changes take effect.

Minor or administrative updates (such as corrections to contact details, formatting changes, or clarifications that do not alter the substance of the policy) will be published on this page with a revised effective date but will not trigger an individual notification.

Your continued use of the bgn88 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a revised policy, you should cease using the platform and close your account by contacting our support team.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or bgn88's handling of your personal data, please contact our dedicated data support team using the details below. We aim to respond to all privacy-related enquiries within two (2) business days.